RETURNS (FOR MERCHANDISE OR FOOD & BEVERAGE ITEM)
Customers are given a grace period of two (2) hours) to return a product that you are unhappy with, starting from the time you received it.
Please note that a return is only eligible provided the product is unused, untouched and in the same condition as it was when it left our premises.
The product must also be in its original packaging and must come with its confirmed order number.
REFUNDS (FOR MERCHANDISE OR FOOD & BEVERAGE ITEM)
Upon receiving the returned product, we will notify you and begin inspecting the product as per your concerns.
We will then immediately notify you of the status of your refund.
Please note that a full refund is applicable if the product returns to us unused, untouched and in the same exact condition as it was when it left our premises.
Olive Tree Hotel will not be held liable for any damages to the product sustained during the delivery process or once it had left our premises.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
REFUND POLICY (FOR ROOM RESERVATION)
When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing wll take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it
CANCELLATION POLICY (FOR ROOM RESERVATION)
Room reservations cancelled less than 72 hours prior to arrival date or in case of no-show, a one night stay will be charged to guest credit card as cancellation fee. In the event of any request for a guaranteed early check-in, a full day charge is applicable as the room will be blocked from the day before